At Joolree Your Way, we take pride in the quality and craftsmanship of our fine jewelry. To ensure customer satisfaction, we offer the following warranty policy:
1. Warranty Coverage
We provide a complimentary warranty covering manufacturing defects and craftsmanship issues for a period of 30 days from the date of purchase. If your jewelry has any quality-related issues within this period, we will repair it free of charge.
2. What’s Covered?
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Defects in materials and craftsmanship.
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Loose or fallen gemstones due to manufacturing defects.
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Clasp or setting issues arising from production flaws.
3. What’s Not Covered?
Our warranty does not cover damages caused by:
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Normal wear and tear.
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Accidental damage, misuse, or improper care.
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Exposure to harsh chemicals or extreme conditions.
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Loss or theft.
4. Repair Services for Customer-Induced Damage
If your jewelry is damaged due to daily wear, accidental breakage, or any other non-manufacturing-related reasons, we are happy to offer repair services at a reasonable cost. Repair fees will depend on the extent of the damage and the materials required for restoration.
5. How to Request a Repair
To initiate a warranty claim or request a paid repair service:
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Contact our customer service team at +1 669 649 9257
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Provide proof of purchase and clear photos of the jewelry.
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We will assess the issue and inform you of the repair process and any applicable fees.
6. Additional Notes
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Warranty repairs may take 4-8 weeks to complete, depending on complexity.
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Customers are responsible for shipping costs unless the defect is confirmed as a manufacturing issue.
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This warranty is non-transferable and applies only to the original purchaser.
For any questions or assistance, please don’t hesitate to reach out to us. We appreciate your trust in our craftsmanship and look forward to serving you!